Privacy Policy

Last updated: June 2026

1. Who We Are

USDtoCash.live ("we", "us", "our") is a cryptocurrency-to-cash exchange service operating in India and UAE. We facilitate the exchange of USDT, Bitcoin, Ethereum and other digital assets for Indian Rupees (INR) and UAE Dirhams (AED).

Contact: manager@usdtocash.live | WhatsApp: +1 737 208 1505

2. Information We Collect

We collect the following information when you use our service:

  • Identity information: Full name, photo ID (Aadhaar/PAN/Passport) for KYC compliance
  • Contact information: WhatsApp/phone number, email address
  • Financial information: Bank account details for fund transfers, wallet addresses
  • Transaction data: Exchange amounts, transaction hashes, timestamps
  • Location: City/state for service delivery purposes
  • Website usage: Pages visited, browser type, IP address (via standard web logs)

3. How We Use Your Information

  • Processing your USDT/crypto to INR/AED exchange transactions
  • KYC (Know Your Customer) verification as required by applicable laws
  • Sending you transaction confirmations and receipts via WhatsApp
  • Responding to your enquiries and providing customer support
  • Sending rate alerts and service updates (only if you opt in)
  • Preventing fraud and complying with legal obligations
  • Improving our website and service quality

4. How We Share Your Information

We do not sell your personal information to third parties. We may share data with:

  • Banks and payment processors for completing your INR transfers
  • Legal authorities if required by law, court order, or government regulation
  • Fraud prevention services to protect against financial crime

5. Data Security

We implement industry-standard security measures including:

  • Encrypted storage of personal and financial data
  • Access controls — only authorised staff can access customer data
  • Secure WhatsApp communication for transaction details
  • Regular security audits

No data transmission over the internet is 100% secure. However, we take all reasonable steps to protect your information.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 5 years as required by Indian financial regulations. You may request deletion of your account data by contacting us, subject to legal retention requirements.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at manager@usdtocash.live

8. Cookies

Our website uses minimal cookies for essential functionality (session management). We do not use third-party tracking cookies. Your browser settings allow you to refuse cookies, though this may affect website functionality.

9. WhatsApp Communication

When you contact us via WhatsApp, your messages and phone number are visible to our customer support team. We use WhatsApp for transaction communications only. We do not spam or share your WhatsApp number with third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions about your privacy?

Contact our privacy team: manager@usdtocash.live or WhatsApp +1 737 208 1505